Support Center

Mac Game Store App

  • Purchased games greyed out?

    In the Mac Game Store App, your purchases are all located in the "cloud". The cloud exists so you may access y...

    Jun 02, 2013 12:18AM PDT
  • Adding MGS games already installed

    If you have games from Macgamestore.com that you have purchased and are already installed to your Applications...

    Sep 26, 2012 04:03PM PDT
  • Download failure & install problems

    There are a few factors as to why a download fails or does not install. Please try these suggestions: ...

    May 30, 2013 12:23PM PDT
  • Game download is slow and/or interrupted.

    Our files are hosted on about a dozen servers, worldwide, and ideally you should be getting your file from the...

    Mar 17, 2017 11:27AM PDT
  • Disabling left side bar animation

    To disable the left side bar from animating, please follow these directions. 1) Launch the Mac Game Store app...

    Sep 26, 2012 04:38PM PDT
  • Disabling the desktop ads

    On occasion, you may see a special advertisement on the top right side of your Mac screen showing a special of...

    Jan 10, 2014 12:47PM PST
  • What does the Cloud icon in My Games do?

    The cloud icon in My Games allows you to toggle between showing all your purchases that are installed and not ...

    Sep 26, 2012 06:14PM PDT
  • How To Reset The MacGameStore App

    If for some reason the MacGameStore App has an issue such as it is stuck installing, downloads are queued but ...

    Oct 10, 2012 12:51PM PDT
  • How to find your serial number

    Launch the MacGameStore App first and go to Purchases. When you launch a game that requires a serial number, ...

    Oct 13, 2012 06:40PM PDT
  • Fixing Installation Error 2

    Installation Error 2 generally means the Macgamestore.com folder inside your Applications folder could not be ...

    Oct 16, 2012 10:30AM PDT
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