Support Center

General Questions

  • MacGameStore Rewards Program FAQ

    When did the MacGameStore Loyalty Rewards Program start? It was made officially live to the public and be...

    Nov 08, 2014 06:27AM PST
  • "Order on Hold" - How long will this take?

    If you have recently placed a new purchase, and saw "The purchase order has been put on hold for further proce...

    Mar 17, 2017 11:02AM PDT
  • Refund Policy

    If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital down...

    Jul 20, 2016 09:09AM PDT
  • Activating a game on Steam

    If you have purchased a game that requires Steam, please following these instructions to activate the game. ‚Äč ...

    Nov 08, 2014 07:08AM PST
  • Activating a game on Origin

    If you have a purchased a game that requires Origin, please following these instructions to activate the game....

    Nov 15, 2013 03:19PM PST
  • How to install your purchase

    All purchases on must be installed via the MacGameStore App. Please follow these instructions...

    Jun 29, 2013 01:36AM PDT
  • Installing games on multiple Macs

    Question: I have several Macs and would like to install MacGameStore games on them. Can I do this? Answer: Th...

    Jun 29, 2013 01:36AM PDT
  • How to run disk utility

    If you are experiencing many install failures or MD5 checksum failures with the MacGameStore App, your hard dr...

    Jun 29, 2013 01:36AM PDT
  • 2-Step Authentication

    What is 2-Step Authentication? 2-Step Authentication is more security for your account. When signing in on a ...

    Mar 17, 2017 11:33AM PDT
  • Password Recovery

    Click the "Sign In or Register" button found at the top of the store: Then click on "Forgot?": Fill in y...

    Mar 17, 2017 02:02PM PDT
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